Shipping Policy

At Home Base Kitchen LLC, we are committed to providing a seamless shopping experience for our customers. Our setupmark brand specializes in high-quality home kitchen products, and we ensure that each order is processed and shipped with care. Below, you’ll find all the information you need regarding our shipping policies, processing times, and delivery expectations.

Order Processing Time

All orders placed with setupmark will be processed within 2-4 business days. Our business hours are from Monday to Friday, 7:00 AM to 6:00 PM Pacific Time (PT). Please note that we do not process orders on weekends or public holidays. Once your order is processed, it will be dispatched for shipping.

Shipping Time & Delivery Estimates

Once your order has been processed, you can expect to receive it within 5 to 7 business days for delivery, Monday through Friday, between 7:00 AM to 6:00 PM Pacific Time (PT). The delivery time depends on the carrier used, and factors such as distance and weather conditions may affect the delivery window. We strive to deliver all orders in a timely manner, and you’ll be updated with tracking details as soon as your order ships.

Shipping Fees

  • Free Shipping: Orders over $199 qualify for free shipping.
  • Standard Shipping Fee: For orders under $199, a flat rate of $7.99 will be applied for shipping.

We use reliable carriers such as FedEx, UPS, and USPS to deliver your order promptly and securely.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number so you can monitor its progress. You will receive an email notification with tracking details, which will allow you to track your package directly via the carrier’s website. Please allow up to 24 hours for the tracking information to update after the shipment leaves our facility.

Shipping Areas

Currently, we only ship within the United States. Unfortunately, we do not offer international shipping at this time. We hope to expand our shipping options in the future to serve customers beyond the US.

Shipping Restrictions

While we are happy to ship to most locations within the United States, some remote areas may experience longer shipping times or restrictions based on the carrier’s service area. If there are any issues with shipping to your address, our customer service team will reach out to you promptly to resolve the matter.

Sales Tax

A sales tax of 5% will be charged on all orders in accordance with the current tax regulations in the United States. The tax will be applied during checkout and clearly displayed before completing your purchase.

Delivery Problems

If you experience any problems with your delivery, such as delays or missing items, please contact us immediately at [email protected]. Our customer support team will work diligently to resolve the issue. In case of a significant delay or problem with the delivery, we will do our best to offer a solution that ensures your satisfaction.

Damaged or Lost Items

If your item is damaged during transit or if it is lost, please notify us within 7 days of receiving your order. Provide us with photos of any visible damage or a description of the issue, and we will initiate a claim with the carrier and arrange for a replacement or refund. We understand how important it is for your items to arrive in perfect condition, and we take great care in packaging and shipping all products.

For lost items, once the tracking status confirms that the package is lost in transit, we will assist you in filing a claim with the carrier. If the claim is approved, we will issue a replacement or refund.

Handling Charges

We do not charge any additional handling fees for your order. The only charges you will incur are the applicable shipping fees based on your order value and location.

Returns & Exchanges

If you are not satisfied with your purchase, we offer 30-day returns on all eligible products. Please ensure that the item is unused and in its original packaging. You can initiate a return or exchange by contacting us at [email protected].

  • Return Eligibility: Items must be returned within 30 days of receipt, in unused, undamaged condition, and in their original packaging.
  • Exchanges: If you wish to exchange an item for a different size or color, we are happy to assist. The exchange process follows the same steps as a return.

Please refer to our Returns and Refund Policy for more details on how to return or exchange an item.

Additional Notes

  • Delivery to PO Boxes: We can deliver to PO Box addresses, but please be aware that this may impact the shipping method or delivery times.
  • Shipping to Multiple Addresses: Currently, we do not support shipping to multiple addresses for a single order. Please place separate orders for different delivery locations.

Contact Information

If you have any questions or concerns about shipping, please reach out to us at:

Company Name: Home Base Kitchen LLC

Company Number: 202357615381

Address: 254 Cabrillo St Apt A, Costa Mesa, Ca, 92627, United States

Email: [email protected]

Phone: +1 (716) 830 1353

Business Hours: Monday – Friday 7:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days.

Our team is dedicated to providing the best service and is happy to assist with any shipping-related inquiries.

Thank you for choosing Home Base Kitchen LLC and setupmark for your home kitchen needs. We value your business and look forward to delivering your products promptly and safely. Happy shopping!