Prairie Signature 14-Piece Cast Aluminum Cookware Set, Charcoal Speckle

Refund Time Frame

We aim to process your refund as quickly as possible. Once your returned item is received and inspected, we will initiate your refund. Please allow 2-5 business days for the refund to be processed to your original method of payment. Depending on your financial institution, the refund may take an additional few days to reflect in your account.

Return Time Frame

You can return your items within 30 days from the date of purchase. The returned item must be in new, unused condition and include all original packaging, accessories, and documentation.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be in its original, unused, and undamaged condition.
• All original packaging, labels, and accessories must be included with the return.
• You must have proof of purchase (order number or receipt).
• The return request must be made within 30 days of receiving the product.

How to Return or Exchange an Item

Returning or exchanging an item is simple. Follow these steps to initiate your return:

1. Contact Us: Email us at contact@setupmark.com with your order details and reason for the return or exchange.
2. Prepare the Return: Pack your item securely in its original packaging. Include the proof of purchase and all original accessories.
3. Return Label: Upon receiving your request, we will send you a return shipping label if applicable.
4. Ship the Item: Drop off the return package at the nearest shipping location.
5. Inspection and Refund/Exchange: Once we receive your returned item, it will be inspected. If it meets our return conditions, we will proceed with your refund or exchange as per your request.
6. Address Return: 254 Cabrillo St Apt A, Costa Mesa, Ca, 92627, United States

Return Conditions

For a return to be accepted:

• The item must be unused and in its original condition.
• It must be returned within 30 days of delivery.
• The item must not be damaged, altered, or tampered with.
• Any accessories, manuals, or free gifts must also be returned with the product.

Return Shipping Costs

In most cases, the return shipping costs will be borne by the customer. However, if the item was damaged, defective, or if we made an error with your order, we will cover the return shipping costs. Please reach out to us at contact@setupmark.com for assistance with any return shipping fees.