Frequently Asked Questions (FAQs)
Welcome to the Home Base Kitchen LLC FAQ section! We’ve compiled a list of frequently asked questions to help you with common inquiries related to our products, shipping, payment methods, and more. If you have any other questions or need assistance, feel free to contact us directly at [email protected].
1. What payment methods do you accept?
We accept secure payments through PayPal and Stripe. You can choose to pay with your PayPal account or use a credit/debit card through Stripe, which supports major card brands like Visa, MasterCard, and American Express.
2. Is my payment information secure?
Yes! We take your security seriously. Both PayPal and Stripe use SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your payment details on our site; all payment transactions are processed directly through PayPal or Stripe for your safety.
3. How long will it take to process my order?
Order processing typically takes 2-4 business days from Monday to Friday, between 7:00 AM and 6:00 PM Pacific Time (PT). Once processed, your order will be shipped promptly.
4. How long does shipping take?
Once your order is shipped, delivery typically takes between 5 to 7 business days. Please note that shipping times may vary depending on the carrier and location.
5. Do you offer free shipping?
Yes! We offer free shipping on orders over $199. For orders under $199, a flat shipping fee of $7.99 will be applied.
6. Which carriers do you use for shipping?
We use FedEx, UPS, and USPS for shipping. You will receive a tracking number once your order has shipped, so you can monitor your delivery progress.
7. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at [email protected]. We will make every effort to accommodate address changes before the order is shipped. However, once the order is processed and shipped, changes may no longer be possible.
8. How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s website.
9. What should I do if my order arrives damaged or is lost?
If your order arrives damaged or is lost during shipping, please contact us within 7 days of receiving your order. Send us photos of the damage or details about the lost item, and we will resolve the issue by processing a replacement or refund.
10. Can I return or exchange an item?
Yes, we offer a 30-day return and exchange policy. The returned item must be unused, in its original packaging, and accompanied by proof of purchase. For exchanges, you can select a different size, color, or model based on product availability.
11. How do I return an item?
To return an item, please contact us at [email protected]. We will provide you with instructions on how to return the item. Returns must be initiated within 30 days of receiving your order, and the item must meet our return conditions (unused, in original packaging).
12. Are there any non-returnable items?
Yes, certain items are non-returnable due to hygiene and safety concerns, including opened food storage products and used kitchenware. Custom-made or personalized items are also non-returnable.
13. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
14. What taxes are charged on my order?
A 5% sales tax will be applied to your order, in accordance with the applicable tax laws in the United States. The tax will be clearly displayed during checkout before you finalize your purchase.
15. How do I cancel an order?
If you need to cancel your order, please contact us as soon as possible at [email protected]. Orders that have already been processed or shipped cannot be canceled, but you can return the item within 30 days of delivery for a refund.
16. What is your warranty policy?
We offer a 1-year warranty on all products from setupmark. If you encounter any defects in material or workmanship, please contact us, and we will assist you with a replacement or refund.
17. How do I contact customer support?
For any questions or concerns, you can reach our customer support team via:
Company Name: Home Base Kitchen LLC
Company Number: 202357615381
Address: 254 Cabrillo St Apt A, Costa Mesa, Ca, 92627, United States
Email: [email protected]
Phone: +1 (716) 830 1353
Business Hours: Monday – Friday 7:00 am – 6:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days.
Thank you for choosing Home Base Kitchen LLC for your home kitchen needs. We’re here to help, and we look forward to serving you!