Better Homes & Gardens Kitchen Natural Bamboo Organizers Expandable Spice Rack, 3-Tier, 12.91-22.4×7.67×4.4 in
$67.00
Order Processing Time
All orders placed with setupmark will be processed within 2-4 business days. Our business hours are from Monday to Friday, 7:00 AM to 6:00 PM Pacific Time (PT). Please note that we do not process orders on weekends or public holidays. Once your order is processed, it will be dispatched for shipping.
Shipping Time & Delivery Estimates
Once your order has been processed, you can expect to receive it within 5 to 7 business days for delivery, Monday through Friday, between 7:00 AM to 6:00 PM Pacific Time (PT). The delivery time depends on the carrier used, and factors such as distance and weather conditions may affect the delivery window. We strive to deliver all orders in a timely manner, and you’ll be updated with tracking details as soon as your order ships.
Shipping Fees
- Free Shipping: Orders over $199 qualify for free shipping.
- Standard Shipping Fee: For orders under $199, a flat rate of $7.99 will be applied for shipping.
We use reliable carriers such as FedEx, UPS, and USPS to deliver your order promptly and securely.
Tracking Your Order
Once your order is shipped, we will provide you with a tracking number so you can monitor its progress. You will receive an email notification with tracking details, which will allow you to track your package directly via the carrier’s website. Please allow up to 24 hours for the tracking information to update after the shipment leaves our facility.
Shipping Areas
Currently, we only ship within the United States. Unfortunately, we do not offer international shipping at this time. We hope to expand our shipping options in the future to serve customers beyond the US.
Shipping Restrictions
While we are happy to ship to most locations within the United States, some remote areas may experience longer shipping times or restrictions based on the carrier’s service area. If there are any issues with shipping to your address, our customer service team will reach out to you promptly to resolve the matter.
Sales Tax
A sales tax of 5% will be charged on all orders in accordance with the current tax regulations in the United States. The tax will be applied during checkout and clearly displayed before completing your purchase.
Refund Time Frame
We aim to process your refund as quickly as possible. Once your returned item is received and inspected, we will initiate your refund. Please allow 2-5 business days for the refund to be processed to your original method of payment. Depending on your financial institution, the refund may take an additional few days to reflect in your account.
Return Time Frame
You can return your items within 30 days from the date of purchase. The returned item must be in new, unused condition and include all original packaging, accessories, and documentation.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
- The item must be in its original, unused, and undamaged condition.
- All original packaging, labels, and accessories must be included with the return.
- You must have proof of purchase (order number or receipt).
- The return request must be made within 30 days of receiving the product.
How to Return or Exchange an Item
Returning or exchanging an item is simple. Follow these steps to initiate your return:
- Contact Us: Email us at contact@setupmark.com with your order details and reason for the return or exchange.
- Prepare the Return: Pack your item securely in its original packaging. Include the proof of purchase and all original accessories.
- Return Label: Upon receiving your request, we will send you a return shipping label if applicable.
- Ship the Item: Drop off the return package at the nearest shipping location.
- Inspection and Refund/Exchange: Once we receive your returned item, it will be inspected. If it meets our return conditions, we will proceed with your refund or exchange as per your request.
- Address Return: 254 Cabrillo St Apt A, Costa Mesa, Ca, 92627, United States
Return Conditions
For a return to be accepted:
- The item must be unused and in its original condition.
- It must be returned within 30 days of delivery.
- The item must not be damaged, altered, or tampered with.
- Any accessories, manuals, or free gifts must also be returned with the product.
Return Shipping Costs
In most cases, the return shipping costs will be borne by the customer. However, if the item was damaged, defective, or if we made an error with your order, we will cover the return shipping costs. Please reach out to us at contact@setupmark.com for assistance with any return shipping fees.
Payment Security
We prioritize the security of your personal and payment information. Both PayPal and Stripe offer robust encryption methods to protect your payment details. These services utilize SSL (Secure Socket Layer) encryption, ensuring that all sensitive information, such as credit card numbers and personal data, is securely transmitted during the payment process.
Additionally, we do not store your payment information on our servers. Instead, payment details are handled directly through PayPal or Stripe, reducing the risk of unauthorized access. This means your transactions are safe, and your data is kept private.
Payment Process and Confirmation
Here’s how our payment process works:
- Place Your Order: Select the products you want to purchase and proceed to checkout.
- Choose Payment Method: You will be presented with the option to pay via PayPal or Stripe.
- Enter Payment Information: If paying via PayPal, you will be redirected to the PayPal platform to log in and confirm payment. If using Stripe, you will enter your credit card details directly on our secure checkout page.
- Payment Authorization: After entering your payment details, your payment will be authorized through the payment processor.
- Payment Confirmation: Once your payment is successfully processed, you will receive an email confirmation. This email will include your order details, payment information, and estimated shipping dates.
Rest assured, your payment will be securely handled, and we will send you an email to confirm your payment and order details. You can also track your order progress through your account.
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