Refund and Returns Policy

At Home Base Kitchen LLC, we are committed to ensuring that you have a smooth and enjoyable shopping experience with our setupmark brand. We take pride in offering high-quality home kitchen products, and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we have a clear and customer-friendly Refund and Returns Policy that helps you navigate returns, exchanges, and refunds with ease.

Refund Time Frame

We aim to process your refund as quickly as possible. Once your returned item is received and inspected, we will initiate your refund. Please allow 2-5 business days for the refund to be processed to your original method of payment. Depending on your financial institution, the refund may take an additional few days to reflect in your account.

Return Time Frame

You can return your items within 30 days from the date of purchase. The returned item must be in new, unused condition and include all original packaging, accessories, and documentation.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be in its original, unused, and undamaged condition.
  • All original packaging, labels, and accessories must be included with the return.
  • You must have proof of purchase (order number or receipt).
  • The return request must be made within 30 days of receiving the product.

How to Return or Exchange an Item

Returning or exchanging an item is simple. Follow these steps to initiate your return:

  1. Contact Us: Email us at [email protected] with your order details and reason for the return or exchange.
  2. Prepare the Return: Pack your item securely in its original packaging. Include the proof of purchase and all original accessories.
  3. Return Label: Upon receiving your request, we will send you a return shipping label if applicable.
  4. Ship the Item: Drop off the return package at the nearest shipping location.
  5. Inspection and Refund/Exchange: Once we receive your returned item, it will be inspected. If it meets our return conditions, we will proceed with your refund or exchange as per your request.
  6. Address Return: 254 Cabrillo St Apt A, Costa Mesa, Ca, 92627, United States

Return Conditions

For a return to be accepted:

  • The item must be unused and in its original condition.
  • It must be returned within 30 days of delivery.
  • The item must not be damaged, altered, or tampered with.
  • Any accessories, manuals, or free gifts must also be returned with the product.

Return Shipping Costs

In most cases, the return shipping costs will be borne by the customer. However, if the item was damaged, defective, or if we made an error with your order, we will cover the return shipping costs. Please reach out to us at [email protected] for assistance with any return shipping fees.

Non-Returnable Items

For the safety and hygiene of our customers, certain items are not eligible for return or exchange, including:

  • Opened food storage products or kitchenware that has been used.
  • Perishable items, such as fresh food or produce.
  • Items that were custom-made or personalized.

Damaged or Defective Products

We take great care in ensuring that our products arrive in perfect condition. However, if you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damage or defect. We will arrange a return and issue a full refund or exchange, depending on your preference. In these cases, we will cover the return shipping costs.

Exchange Policy

If you wish to exchange an item for a different size, color, or model, we are happy to assist. Please contact us at [email protected] to initiate the exchange. The exchanged item must meet the same criteria as a return—unused and in its original packaging. If the item is unavailable, we will offer a full refund or suggest an alternative product.

Reason for Return

When you contact us for a return, please provide a brief explanation for why you are returning the product. This helps us improve our services and product offerings. Whether it’s due to dissatisfaction, wrong item received, or defects, we will assist you based on your reason.

Can I Change My Shipping Address?

Once your order has been processed, we may not be able to change the shipping address. However, if you notice an error in your shipping address immediately after placing your order, please contact us at [email protected] as soon as possible, and we will do our best to update your shipping details before the item ships.

Cancellation Policy

If you wish to cancel your order, please contact us immediately at [email protected]. Orders that have already been processed or shipped cannot be canceled. However, you can return the item within 30 days following our standard return procedure.

Warranty Policy

We offer a 1-year warranty on all products from setupmark. This warranty covers any defects in material or workmanship under normal use. If your item is found to be defective within the warranty period, please contact us, and we will arrange for a replacement or a refund.

Cost of Return for Broken or Unsatisfactory Items

If you receive an item that is broken or unsatisfactory, please contact us at [email protected] with detailed information and photos. We will arrange for a return or replacement at no extra cost to you. However, if the product was used or damaged after delivery, you may be responsible for return shipping fees.

Contact Information

If you have any questions or need further assistance with your return or exchange, feel free to reach out to us:

Company Name: Home Base Kitchen LLC

Company Number: 202357615381

Address: 254 Cabrillo St Apt A, Costa Mesa, Ca, 92627, United States

Email: [email protected]

Phone: +1 (716) 830 1353

Business Hours: Monday – Friday 7:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days.

We hope this policy helps you shop with confidence and satisfaction. Thank you for choosing Home Base Kitchen LLC and setupmark for your home kitchen needs. Your happiness is our priority, and we look forward to serving you again in the future!